Family History Journey in England

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Scroll down to find the answer to your question about Family History Journey and customer services

I can't see the question I want to ask or the answer I want. What can I do?

Submit a question via the Ask a Question page!

How do I request or order a service provided by Family History Journey?

Easily.

How do I pay for the service?

PayPal.

I don't see an SSL certificate to protect my credit card details. Are my details secure?

Very secure, everything is done by PayPal. No financial details are collected on this site.

What if you can't find anything? Will you refund me the deposit/bond?

It may happen, but it is not just the results you are paying for, it is the research and the time it takes to conduct that research.

I requested a service, but I haven't heard from anyone?

Contact us here:

What if I am not satisfied with the service I receive?

Make a complaint.


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